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Delivery
Our experienced team brings together decades of knowledge across pharmacy, animal health, sales and product management.
From qualified pharmacists and AMTRA-registered SQPs to our wider support team, we're here to help you find the right products and advice for your animals.
Shipping charges mainland GB zone1
Most orders are despatched on the same day, and standard delivery takes 3–5 working days from despatch.
FAST expedited delivery is available at an extra cost and usually arrives within 24–48 hours of despatch, although delays can occur during busy periods.
Postcodes outside Zone 1 (including some areas of mainland UK) may incur additional carriage charges because of courier surcharges. These are calculated at checkout.
Please note: Orders with faster delivery must be placed before 13:00 for same-day despatch (excluding weekends and bank holidays). Please also check that the items show as 'In Stock' otherwise, your order will be held until stock is available, which is usually within 24 hours.
Most products show an estimated 'Usually shipped in' time.
Overseas orders
We no longer send goods outside of the UK.
Prescription Items
Prescription items will be sent on receipt of a legally valid, signed and dated prescription.
Pick up
We offer a pickup service for orders placed over the phone.
Please ring us on 01833 641112 for more information.
Refrigerated Items
Refrigerated packaging cost: £7.50. Refrigerated items are despatched in Woolcool temperature-controlled packaging.
Woolcool keeps pharmaceutical products chilled, ambient or frozen for up to 72 hours, and potentially longer depending on the contents and the use of ice packs.
Important Delivery Information
Receipt Required: Someone must be available to receive the delivery. Woolcool packaging is designed for temperature-controlled goods, so parcels cannot be left unattended.
Immediate Refrigeration: Upon receipt, refrigerate the contents immediately to ensure your food or medicine remains at the correct temperature.
Failed Delivery Attempts: We are not responsible for the cost of replacements if a delivery attempt fails due to the absence of someone to receive it.