Legal
Privacy Policy
Our experienced team brings together decades of knowledge across pharmacy, animal health, sales and product management.

From qualified pharmacists and AMTRA-registered SQPs to our wider support team, we're here to help you find the right products and advice for your animals.
About Us
We are Molecule Hyperdrug Ltd, located at:

Station Industrial Estate
Middleton-in-Teesdale
Co. Durham
DL12 0NG

We are registered with the General Pharmaceutical Council, Medicines & Healthcare Regulatory Authority and Veterinary Medicines Directorate, and work to their standards.
How We Use Your Information
We take your privacy seriously and will only use your personal information to:

- Administer your account
- Provide products, information and services you have requested
- Safeguard human and animal welfare
- Check, from time to time, that our records are correct and that you are satisfied with our services

To do this, we may need to share your data with service partners, including IT, delivery, payment and marketing service providers.
Transactional Emails & Customer Reviews
We send transactional email updates, such as order confirmations, shipping confirmations and lost-cart recovery emails, to aid in the processing of your order.

We may also invite you to use third-party review services to gather feedback from our customers on our products and services.

You can find more information in Feefo's privacy policy.
Google Analytics & Advertising
We use Google Analytics and Google advertising, which may use cookies if you give your consent.

If consent is not given or is withdrawn, pseudonymised metrics are used to protect anonymity in line with your wishes.

Google Privacy Policy
Email Marketing
If you have subscribed to our email marketing, we use a third-party provider, Klaviyo, to deliver newsletters about our products and services.

We only send these marketing emails if you have subscribed to our email list.

You can unsubscribe from general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing:

datapro@hyperdrug.co.uk

We never rent or trade email lists with other commercial organisations.
Cookies & Tracking Technologies
We use cookies and other tracking technologies, which you can consent to or block, to:

- Assist with navigation
- Provide feedback
- Analyse your use of our products and services
- Provide content such as impartial product information

At any time, you may prevent the use of cookies or withdraw your consent using the consent banner.
When We May Share Your Information
We may have to pass on information required by governmental bodies such as HMRC, the police, courts and insurers, or as required by UK or EU law.

We may also need to share information to protect life or health. For example, if a recall is issued for a medicine, we may need to contact you.

We may also need to speak with your vet or doctor if you have been issued a prescription or regarding the use of medicines.
Delivery & Payment Providers
Information is passed to delivery firms so that we may get your order to you in a prompt and convenient manner.

Information is also passed to payment service providers so that we may obtain payment.

This is done so that we can complete our contract with you.
Legitimate Interests & Data Security
Where we use your information for our legitimate interests, this follows an assessment to ensure it is proportionate and necessary, with special consideration given where vulnerable people or children may be involved.

When we transfer and receive certain types of sensitive information, such as financial information, we redirect visitors to a secure server that has an SSL certificate.
International Suppliers & Data Protection
To provide the best service, we source products from beyond the borders of Europe and the UK.

While some locations may have differing data protection standards, we prioritise your privacy above all else.

Rest assured, we take extensive measures to protect your data and uphold your rights, fully complying with Data Protection laws.

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
Data Retention
We will not retain your data for longer than necessary for the purposes set out in this policy.

Different retention periods apply for different types of data, but the longest we will normally hold any personal data is 7 years.
Klarna
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.